We leave the 90s behind and enter strongly into the 21st century. Once the Y2K effect has been overcome, we face new challenges. The organization is consolidated and the Operations Management Center is created. The network control and supervision systems increasingly facilitate and ensure the service with greater reliability, the changes happen more and more quickly and the Customer Service Center is created where the queries and requests of any Endesa user are answered. . The wireless era is imposed, WIFI systems, digital phones, PDAs, XDAs, voice and data on the same device. Medium Voltage remote control, TRAME's and mobile offices are implemented.

Endesa is at the forefront of the technologies used in telecommunications, with the always objective of guaranteeing the service.